Every claim moving forward, with the file attached
myNIME carries an association claim from the first report to the final payment. Documents, adjuster notes, reserves and status sit in one record, every person involved hears about a change at the same moment, and the loss history is ready when the master policy renews.
SOC 2 Type II compliant, encrypted in transit and at rest.
How we protect your data.
Status sent to 4 people
Claim #2214, Maple Court
- Reported
- Filed
- Adjusting
- Reserved
- Closed
- Loss type
- Water damage, unit 5A
- Reported
- Oct 14, 2026
- Adjuster
- Dana Whitfield, assigned
- Reserve
- $18,500
- Deductible
- $25,000 (association)
- Documents
- 7 attached
Status change sent to the manager, board, broker and adjuster.
A claim loses value in the gaps between updates
Most of the cost of an association claim is set in the first weeks: how fast it is reported, how completely it is documented, and whether the board knows what is coming.
A claim with no paper trail
Photos taken weeks later, a missing contractor estimate and an invoice that never reached the file give an adjuster room to settle low.
A reserve the board never saw
An open claim with an unstated reserve turns into a budget surprise, and sometimes an assessment, at the worst moment in the year.
A loss run that raises premiums
Claims that close without a complete record land on the loss run as open or disputed, and underwriting prices the renewal on that.
A claim is a record before it is a negotiation. The file assembled in the first two weeks decides how the next two years go: for the adjuster, the board and the renewal.
Five stages, each one with its own record
myNIME holds the claim at every stage, so nothing depends on someone remembering which email carried the last update.
Reported
The loss is recorded the day it happens, with photos, the unit or area affected and the first description of what occurred.
Day 0Filed
The claim goes to the carrier with the policy number, deductible and supporting documents attached, and the claim number comes back into the record.
Day 1 to 3Adjusting
Adjuster assigned, inspection scheduled, contractor estimates collected. Every conversation and document lands on the claim.
Week 1 to 6Reserved
The reserve is recorded and shown to the board, so the association knows what the claim may cost before the settlement arrives.
At estimateClosed
Payment recorded, deductible allocated, and the closed claim feeds the loss run that underwriters read at the next renewal.
At settlement
What a complete file carries
Adjusters pay what the file supports. myNIME prompts for each item at the stage it belongs, so documentation happens as the claim unfolds rather than in a scramble afterwards.
Claim #2214, Maple Court
Each item lands on the claim at the stage it belongs
6 of 8 items on file
01Incident report
Date, time, location and cause, recorded while it is still accurate and before accounts start to differ.
At report02Photographs and video
Damage as found, before repair begins. The single most persuasive evidence an adjuster receives.
At report03Contractor estimates
Repair scope and cost from a licensed contractor, comparable where more than one is obtained.
Week 104Policy and deductible
The master policy terms that apply, including the deductible and how it is allocated across the association.
On file05Adjuster correspondence
Notes, requests and answers with the adjuster, in order and attached to the claim rather than living in an inbox.
Ongoing06Reserve history
How the estimated cost changed over the life of the claim, which is what the board and the renewal both need.
Ongoing07Payments and invoices
What the carrier paid, what the association paid, and the difference the deductible accounts for.
At settlement08Closed-claim summary
The outcome in one page, carried into the loss run that underwriters price the next renewal from.
At close
The board sees the claim without asking
An open claim is a financial exposure the board carries. myNIME shows it in the coverage summary with its reserve, its stage and the next action, so the monthly meeting starts from facts.
Open claims, Maple Court
November 2026
- $18,500 reserve
Water damage, unit 5A
Adjusting, reported Oct 14
- $3,900 reserve
Wind damage, roof section C
Reserved, reported Sep 2
- Settled
Slip and fall, lobby
Closed, paid Aug 18
- Up to date
Loss run, five years
Ready for the renewal file
Every open claim in the board packet
Loss type, date, reserve and stage, summarised next to the policies it sits against.
A reserve the board can budget against
The estimate is visible while it is still an estimate, rather than arriving as a settled number.
An audit trail behind every payment
Which document supported each figure, and who approved what, kept for the record.
Claims, answered
Who handles an association claim: the board, the manager or the broker?
What documents does an adjuster need for a condo or HOA claim?
What is a claim reserve, and why should the board see it?
How does a closed claim affect the next renewal?
Does myNIME file the claim with the carrier for us?
Can we track a claim that started before we used myNIME?
Who gets notified when a claim status changes?
How long is claim history kept?
Does claims tracking work for co-ops as well as condos?
Bring your documents.
Watch all four workflows run.
A 30-minute walkthrough on your own portfolio: one vendor certificate read, one unit policy filed, one renewal timeline mapped, and one claim traced from report to reserve.
SOC 2 Type II compliant
